Returns & Shipping
We want you to love your Scarcella Transport gear. Please read our policy below — as printed apparel, most items are final sale, so choosing the right size matters.
Change of mind & sizing
Because our tees, hoodies and caps are printed and embroidered to order, we do not offer refunds or exchanges for change of mind or incorrect size selection. Please use the size guide and choose carefully before ordering — if you are unsure, get in touch and we will help.
Faulty or damaged items
If your item arrives faulty, damaged, or not what you ordered, we will make it right. Contact us within 7 days of delivery at scarcie@bigpond.com with:
- Your order number
- A photo of the item and the issue
- A short description of what is wrong
We will arrange a replacement or refund as quickly as we can.
Shipping
- Orders are posted within 2 business days via Australia Post.
- Postage is calculated at checkout from your postcode and order size.
- Free local pickup is available from our Campbelltown depot — just select it at checkout, no postage charged.
- You will receive a shipping confirmation with tracking once your order is on its way.
Questions?
Email scarcie@bigpond.com or call (02) 4626 6661. This policy does not affect your rights under the Australian Consumer Law.